Shipping & Returns

Shipping and Returns

You have the right to return your order up to 14 days of receipt. You will then be credited with the full order amount. The cost of returning from your address to our warehouse for its own account. If you use your right of withdrawal, the product with all accessories and in original condition and packaging must be returned to our warehouse.

NOTE: There should absolutely not be written on the original packaging or carton. It's best to send in a box with a shipping label on it. When the mission incomplete, damaged, or describes a restockings fee "to be charged here because of the unnecessary dispatch, packing - and administration costs incurred by LedLightDirect restockingsfee This amounts to 10% of the total order amount..

To take advantage of the right of return, you must first contact us by [email protected]


There are exceptions, only after consultation with LedLightDirect and if the packaging is not damaged.


What to do when canceling or returning?

Cancel

The cancellation of an order as long as it has not been sent, free of charge.

Cancel the order after it is sent to you, then you should refuse delivery of the package. If LedLightDirect already received a payment from you, we will show the purchase price, after receipt of the return, refund to you.

Cooldown

Consumers have a cooling off period of 14 days without giving a reason to return the product, starting on the day of delivery. The packaging is unopened to be returned. If you are unsure whether you chose the right product, please contact your LedLightDirect indie you must damage the container when opened.

When returning a portion of your order, the shipping costs for your account. The purchase of the property you have returned part of the order will be refunded to you. Shipping costs are not refundable in that case.

All cancellations, returns and exchanges must be made in writing to LedLightDirect known. This can be via email, fax or mail. You must provide at least your full name and invoice number.

For the repayment of money paid (in advance), we also need your bank account. Customers from countries other than Belgium should also mention the IBAN and BIC / Swift number of their own bank.

Note: the account you specify for the repayment must be equal to the account whose payment LedLightDirectheeft done. This because of possible fraud refunds. Any amount paid up within 14 days will be refunded.

Guarantees

All equipment is sold by us with the standard factory warranty. For most devices, the manufacturer is two to five years, but still some products we see a manufacturer's warranty to 10 years.

If Buyer fails within the warranty period, your purchase is usually repaired or replaced at no cost. To rely on the manufacturer's warranty, the defective product must always be returned to the importer or manufacturer. The importer or manufacturer ultimately determines whether a product under warranty will be repaired or replaced.

Note: Due to improper or incorrect use may void your warranty void. Obviously LedLightDirect can not be held responsible for voiding the warranty by misuse, abuse or its consequences.